Job Title: PC/MAC & Smartphone Technician

Job Purpose: Serves customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

Basic Qualifications:
§ Outstanding customer service skills
§ Excellent technical, problem solving, and analytic skills
§ Exceptional organizational skills
§ Strong written and oral communication skills
§ Proficient in Microsoft Office
§ Work well in team environment
§ Ability to work flexible hours, including weekends and holidays
§ High school diploma or GED

Preferred Qualifications:
§ Experience repairing electronics, smartphones, PC/MACs, and game consoles
§ Technical degree or certification in Electronics or Consumer Electronics
§ Previous experience working at retail electronics store

Tasks and Responsibilities:
§ Diagnose, troubleshoot and repair devices
§ Explain complex technical issues to customers in a non-technical, simple to understand manner
§ Ensure that all repairs meet or exceed Sakki Computers quality standards
§ Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
§ Keep track of all devices and inventory while safeguarding all store stock
§ Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair